Refunds and Returns: Once you have purchased goods or services from the Website you are committed to the transaction and your credit card will be charged immediately following your confirmation of the purchase on the Website. While we take great care in selecting the products and services presented on the Website, we acknowledge that from time to time problems may arise. We want to ensure that you are happy with your purchase so please contact us in the first instance if a problem does arise and we will do our best to resolve things for you.
Faulty Products: We will always meet our obligations under the Consumer Guarantees Act 1993. This means that we will repair and/or replace a faulty product and will provide a refund if we are unable to repair or replace or if we are otherwise obliged to under the Consumer Guarantees Act 1993. Please contact us as soon as possible at Supakako and we will sort something out.
Exchange: Please choose carefully as we are unable to return or exchange the goods unless the goods are faulty or we are otherwise obliged to under the Consumer Guarantees Act 1993. However you are more than welcome to contact the Merchant directly and they may be able to help you.
User information: In order to use certain Supakako services, you may be required to provide personal information (such as identification or contact information) as part of the registration process, or as part of your continued use of the services. You agree that any registration information you give to Supakako is accurate, correct and up to date.
Passwords: You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with your use of the Website. You agree that you will be solely responsible for all activities that occur under your account. If you become aware of any unauthorized use of your password or of your account, you agree to notify us immediately at Supakako.
Redemption of Offers: Redemption of offers and/or vouchers from the Website will be subject to the limitations and rules set by the respective merchants who provide those offers and/or vouchers.
Colours: While we have made every effort to accurately display the colours of the products on the Website, we acknowledge that the actual colours you see depend on your computer screen and we cannot guarantee that the display of any colour will be accurate.
Prices subject to change: All prices are subject to change and currency fluctuations. We will advise you of any price increases after your purchase and a full refund will be given should you choose not to proceed with the order.
However if you have any questions please contact us at Supakako and we will help in any way we can.
Returns & Exchanges
At Supakako we carefully chose who we work with. We are confident that you will be very satisfied with the quality and customer service of our partners.
Nobody is perfect so occasionally a product may develop a manufacturers fault, and we will do everything we can to resolve this situation to your satisfaction. This means that we will repair and/or replace a faulty product and will provide a refund if we are unable to repair or replace or if we are otherwise obliged to under the Consumer Guarantees Act 1993. Please contact us straight away and we will sort something out.
Our mission at Supakako is to give you quality products at great prices. To do this we try to keep all costs down including the cost of covering returns from our customers and do not accept returns except where the basis of the return is covered by the Consumers Guarantees Act or Fair Trading Act.
Any exchanges are at the discretion of the Merchant and they will be your point of contact. Please do not hesitate to contact them if you have any questions about your purchase.